Olimpo Informatico

[ger.z]

Salve a tutti, avrei bisogno dell?aiuto di un esperto: in data 09/02/08 mi è scaduta la licenza dell?antivirus AVS e non riesco a rimuoverlo (perché è sempre in esecuzione) per installarne un altro, di cui sono ancora alla ricerca.
Credo di avere qualche virus ma non so cosa fare. Ho scaricato hijackthis
(chiedo scusa per aver dimenticato di chiudere messenger) e ottenuto il seguente

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 0.30.32, on 15/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Intel\Wireless\Bin\EvtEng.exe
C:\Programmi\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\AOL\Active Virus Shield\avp.exe
C:\Acer\Empowering Technology\admServ.exe
C:\Programmi\File comuni\Microsoft Shared\VS7Debug\mdm.exe
C:\Programmi\Intel\Wireless\Bin\RegSrvc.exe
C:\Programmi\SMART Technologies Inc\SMART Board Software\SMARTBoardService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programmi\File comuni\Real\Update_OB\realsched.exe
C:\Programmi\AOL\Active Virus Shield\avp.exe
C:\acer\Empowering Technology\ePower\epm-dm.exe
C:\Programmi\ScanSoft\PaperPort\pptd40nt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Programmi\Brother\Brmfcmon\BrMfcWnd.exe
C:\Programmi\Brother\ControlCenter3\brccMCtl.exe
C:\Programmi\QuickTime\qttask.exe
C:\Programmi\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Programmi\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\MSN Messenger\MsnMsgr.Exe
C:\Documents and Settings\All Users\Dati applicazioni\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Programmi\SMART Technologies Inc\SMART Board Software\SMARTBoardTools.exe
C:\Programmi\SMART Technologies Inc\SMART Board Software\Aware.exe
C:\Programmi\SMART Technologies Inc\SMART Board Software\Marker.exe
C:\Programmi\Brother\Brmfcmon\BrMfcmon.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Programmi\Hijackthis\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.aceradvantage.com/stdreg
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: Supporto di collegamento per Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\File comuni\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: XBTP06568 - {311F9DE8-6126-4EEE-B15F-65CBB3B4F9F6} - C:\Programmi\AOL Security Toolbar\AOL_security_toolbar.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Programmi\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SMART Notebook Download Plugin - {67BCF957-85FC-4036-8DC4-D4D80E00A77B} - C:\Programmi\SMART Technologies Inc\Notebook Software\NotebookPlugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programmi\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\WINDOWS\system32\eDStoolbar.dll
O3 - Toolbar: AOL Security Toolbar - {3BB63FD4-3C00-44D7-94A9-5DE211900DEF} - C:\Programmi\AOL Security Toolbar\AOL_security_toolbar.dll
O3 - Toolbar: SYSTRAN Web Translator 5.0 - {A5899B52-3AF9-4F56-85FE-AD7B3BE8490F} - C:\Programmi\SYSTRAN\5.0\Personal\IEPlugIn.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [aol] "C:\Programmi\AOL\Active Virus Shield\avp.exe"
O4 - HKLM\..\Run: [epm-dm] c:\acer\Empowering Technology\ePower\epm-dm.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Programmi\File comuni\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Programmi\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Programmi\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [BrMfcWnd] C:\Programmi\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [SetDefPrt] C:\Programmi\Brother\Brmfl06a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter3] C:\Programmi\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MMTray] "C:\Programmi\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programmi\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programmi\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Programmi\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ISUSPM] "C:\Documents and Settings\All Users\Dati applicazioni\Macrovision\FLEXnet Connect\6\ISUSPM.exe" -scheduler
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIZIO LOCALE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIZIO DI RETE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Strumenti di SMART Board.lnk = C:\Programmi\SMART Technologies Inc\SMART Board Software\SMARTBoardTools.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://eu-housecall.trendmicro-europe.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/IT-IT/a-UNO1/GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1159558594421
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{02F19458-52DE-4531-B04E-AC080835699A}: NameServer = 151.99.0.100,217.59.193.243
O17 - HKLM\System\CCS\Services\Tcpip\..\{CF931B5A-742F-4AC5-A62B-9F0ED06796E8}: NameServer = 151.99.0.100,217.59.193.243
O17 - HKLM\System\CS1\Services\Tcpip\..\{02F19458-52DE-4531-B04E-AC080835699A}: NameServer = 151.99.0.100,217.59.193.243
O17 - HKLM\System\CS2\Services\Tcpip\..\{02F19458-52DE-4531-B04E-AC080835699A}: NameServer = 151.99.0.100,217.59.193.243
O22 - SharedTaskScheduler: Precaricatore Browseui - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Daemon di cache delle categorie di componenti - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Active Virus Shield (AVP) - AOL - C:\Programmi\AOL\Active Virus Shield\avp.exe
O23 - Service: AdminWorks Agent X6 (AWService) - Avocent Inc. - C:\Acer\Empowering Technology\admServ.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Programmi\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Programmi\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Programmi\WinPcap\rpcapd.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Programmi\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SMART Board Service - SMART Technologies Inc. - C:\Programmi\SMART Technologies Inc\SMART Board Software\SMARTBoardService.exe
O23 - Service: SMART Web Server - Unknown owner - C:\Programmi\SMART Technologies Inc\SMART Board Software\WebServer.exe

--
End of file - 9992 bytes


Ho anche scaricato FindAWF e salvato sul desktop da cui ho ottenuto

Find AWF report by noahdfear ©2006
Version 1.40



bak folders found
~~~~~~~~~~~



Duplicate files of bak directory contents
~~~~~~~~~~~~~~~~~~~~~~~



end of report

Sono tecnicamente inesperta, potreste darmi indicazioni precise su cosa posso fare, sia per rimuovere AVS sia per eliminare eventuali virus?
Grazie anticipatamente.

[bdoriano]

Ciao ger.z,

Hai provato a disinstallare AVS da Pannello di controllo - Installazione applicazioni?

[ger.z]

[bdoriano]

Se clicchi con il tasto dx del mouse sull'icona di AVS vicino all'orologio, non c'è un comando tipo Close (o simile)?