Olimpo Informatico

[Amira]

Salve,
la scansione di avira mi dà diversi avvisi, a cosa sono dovuti?

Posto il log
AVSCAN-20121103-165320-86F0BC2F.LOG

[R16]

Ciao.
Gli avvisi si riferiscono ad un secondo antivirus (AVG 2012) che probabilmente non hai disistallato, oppure è stato disistallato male.
Vai in "Programmi e funzionalità" e lo disistalli.

Poi scarica questo: (serve per eliminare eventuali rimasugli)
link
Eseguilo.
Riavvia il pc.

Poi:
Fai questa scansione con OTL.
http://forum.zeusnews.com/viewtopic.php?t=51382
Posta i log come indicato nel link.

[Amira]

Ciao!

Allora AVG non si trova più in Programmi e Funzionalità, avevo provato in passato a disinstallarlo, ma a quanto pare non è ben riuscita la disinstallazione. Scaricando AVG remover appena avviato il download mi esce un riquadro AVG remover warning clicco su sì, ma il programma non si avvia e non succede nulla.
Che fare?
Grazie

[R16]

[Amira]

Ciao!
Appena ho riacceso il pc poco dopo l'avvio si è verificata la schermata blu!
Ti posto il risultato di Who crashed e i logs di otl:






Welcome to WhoCrashed (HOME EDITION) v 3.04
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This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. If will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.


To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...



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Home Edition Notice
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This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which also allows analysis of crashdumps on remote drives and computers on the network and offers a range of additional features.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.



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System Information (local)
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computer name: PC-IVANA
windows version: Windows Vista Service Pack 2, 6.0, build: 6002
windows dir: C:\Windows
CPU: GenuineIntel Pentium(R) Dual-Core CPU T4200 @ 2.00GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 3214831616 total
VM: 2147352576, free: 1957408768



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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Mon 05/11/2012 16.36.01 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini110512-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0x4AC3A)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0x0, 0xFFFFFFFFBD718CC0, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Mon 05/11/2012 16.36.01 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!KeBugCheckEx+0x1E)
Bugcheck code: 0x8E (0xFFFFFFFFC0000005, 0x0, 0xFFFFFFFFBD718CC0, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe KERNEL_MODE_EXCEPTION_NOT_HANDLED





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Conclusion
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2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ntkrpamp.exe

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



Extras.Txt 1.txt

OTL.Txt 2.txt

Extras.Txt

OTL.Txt

[R16]

Ciao.
Ho visto che hai la suite di COMODO Internet Security.
Hai attivato anche l'antivirus ?

Avvia OTL.

Sotto "Custom Scans\Fixes" copia-incolla questo codice:

[Amira]

Ciao
posto il log
11062012_152400.log

[R16]

Ciao .
Ho visto che hai la suite di COMODO Internet Security.
Hai attivato anche l'antivirus ?
Avira segnala ancora gli avvisi ?

[Amira]

Sì, devo disattivarli?

[R16]

[Amira]

Ciao,
la suite di comodo internet security pur essendo presente tra programmi e funzionalità non risulta installata, infatti quando clicco sopra mi esce l'opzione cambia e si avvia l'installazione. Che fare?

[Amira]

Ciao!
Avira mi dà ancora 6 avvisi
AVSCAN-20121107-133640-032EAE4F....txt

[R16]

[Amira]

E tu gentile R16 le mie risposte alle tue richieste le hai lette?
Poiché non ho intenzione di eliminare Avira, ho provato a eliminare Comodo internet security ma non me lo fa fare...

[R16]

[Amira]

Scusa, pensavo di dover postare il nuovo log di Otl solo dopo aver eliminato uno dei due, e poiché non mi fa eliminare comodo internet security mi sono bloccata...

[Amira]

Ciao,
Extras.Txt
OTL.Txt

[R16]

COMODO Internet Security lo hai eliminato, perchè non ci sono più tracce della sua presenza.
Riscontri ancora problemi?

[Amira]

Sì,l'ho eliminato. Non riscontro problemi. Adesso che l'ho eliminato mi consigli di tenere solo Avira oppure devo installare un altro firewall che non entri in contrasto con avira?

[R16]

Ciao.
Per il firewall io lascerei quello di Vista.
Per completare la protezione installerei Malwarebytes: (molto valido) assieme con Avira.
http://forum.zeusnews.com/viewtopic.php?p=297823#297823
Fai attenzione a scaricare la versione Free. (non quella di "Prova" o quella a pagamento)

Poi per il discorso che Avira rileva file \cartelle di AVG2012 con la funzione "Cerca":
link
Cercale, (digitando AVG oppure AVG2012 e poi le elimini.
Svuota il cestino.